For Reservations
Contact: Theresa Cetnar

518-429-3626
TheresaCetnar@yahoo.com

Frequently Asked Questions...

How big are the letter/word lights and how do they work?
Most of our offerings stand 3ft tall while varying in length but are connected together so only one outlet per multiple letters or words is required.  We will also include proper carpet coverings and extension cords to power the lights with if needed.

Are they safe?
Completely! We use low wattage LED lights which do not heat up 
like normal light bulbs so they are extremely safe.

What if a light bulb blows?
The bulbs used are LED low wattage and therefore long lasting. Prior
to each event we will ensure each word/letter is in full working order
before delivery and set-up. We will also supply spare bulbs in the highly
unlikely event that a bulb blows. We kindly ask any spare bulbs be
returned back to us of course.

Can I have them in more than one color?
Currently, our bulbs are available in the one color: warm white LED.

Where is it best to position the lights?
In the best interests of your party goers we ask that the lights are positioned against or close to a wall or backdrop such as a DJ booth to ensure they do not get knocked over and accidentally damaged. This is also to ensure the wires supplying the light source to the letters are safely tucked away out of sight!

Can we have the lights outside?
Unfortunately, our lights are presently designed for indoor use only. 

How long do I get the words/letters for?
Each rental will vary according to the times of your specific event. There is no hourly rate per word/letter for your booking. Each rental is unique to its own time frame whether they are needed for 2 hours or 10 hours the price is the same. A lot of times Theresa will be in contact with your event coordinator to set-up easy delivery times.

What happens with delivery & pick-up of the letters?
Delivery, set-up, and removal of words/letters is included in the price within a 40-mile radius of Amsterdam, NY 12010. For simple private events such as birthdays or baby showers, we personally set the lights up when you are there setting things up before the event. Pick-up times vary, but is not until your event ends or your needs are fully met. For grand events such as weddings or proms, we additionally ask to be in contact with your wedding coordinator or event planner to discuss the perfect delivery and pick-up times with them. Often times for events running late into the night, event coordinators volunteer to unplug the lights and allow for next day pick-up. (any next day pick-up would be planned or discussed ahead of time.)

(Please contact us for additional mileage costs if beyond 40 miles of Amsterdam, NY 12010 - Saratoga, Albany, Troy, Schenectady all free)

How much does it cost to hire the letters/signs?
All prices can be viewed at the website: www.Live-Love-Light.com/prices (or link above) – For further questions, please call or email Theresa with Live Love Light.

Is a deposit required? 
Yes, a $50 deposit is required to book the lights and goes directly toward your final bill. Whether you book one set of lights or three, the deposit will still only be $50 and reserves the lights for the day! This payment can be made via check by mail, online through Paypal, or cash/check in person if you are booking at a bridal show or live in or near Amsterdam, NY. For reservations by phone or email, the requested lights will be reserved for 2 weeks from the date of your placed the order. It is only until the $50 deposit is received that the lights are offically booked.

Note: There is a $5 surcharge to cover user fees when paying through Paypal. It will be seen as "Shipping" on the invoice.  Tax is already included in the prices of the lights listed on the website. 

Can I pay in full and what is the cancellation policy?
Yes you may pay in full at anytime before your event. If you decide to cancel for any reason, the $50 deposit ONLY is non-refundable. Any additional payment will be fully refunded back to you.


What forms of payment and When do I need to pay?
Cash, Check or Paypal are all the current forms of payment.  Deposits are required, but final payment can be made the day of the event where we will be meeting with you, the renter, directly. For grand events such as weddings where we may be in contact with your coordinator, we ask you to make payment the week prior via check by mail or Paypal due to the busy nature of the event.